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Your Privacy Matters to Us

When you open an account with grebwin, your personal information and account activity stay protected by industry-standard encryption and our strict data-handling practices.

Data encrypted end-to-endNo third-party sale of your detailsDANA, OVO, GoPay, QRIS payment info stays yours
grebwin Your Privacy Matters to Us
REACH OUR TEAM

How to Contact Us About Your Privacy

Questions about your data or how we use it? Our support team in Yogyakarta and Denpasar are available via live chat, email and phone to walk you through your privacy rights and…

Live Chat Open the chat widget in the bottom-right corner of your lobby. Our team responds in real-time during 08:00–23:00 WIB, seven days a week. Ask about data access, account settings or privacy concerns.
Email Support Send a privacy request to [email protected] with your account email and a description of what data you'd like to access or modify. We'll reply with a secure link within 24 hours.
Account Settings Log into your grebwin account, go to Settings > Privacy & Security, and update your email, phone or communication preferences instantly. Changes take effect immediately across your profile.
SECURITY & TRANSPARENCY

How We Keep Your Account Safe

Your account security is our daily job. We use two-factor authentication, encrypt all passwords with industry-standard hashing, and monitor every login from a new device.

Encryption Standard

All payment information—DANA, OVO, GoPay, QRIS transfers and bank details—is encrypted using TLS 1.2 and stored in isolated servers. We never log your payment app credentials.

Two-Factor Authentication

Enable 2FA on your account settings page to require a one-time code on login. We send codes via SMS or email; you choose which method works best for you.

Withdrawal Verification

Every withdrawal request is verified against your registered identity and government ID before funds leave our system. This takes 2–5 business days for bank transfers, under 1 minute for DANA, OVO, GoPay and QRIS.

Data Retention Rules

We hold your account data for seven years after closure to satisfy Indonesian compliance rules. You can request a data export or deletion by emailing [email protected] anytime.

Breach Notification

If we detect unauthorized access to your account, we notify you within 24 hours via your registered email and phone with steps to secure your profile.

Privacy Officer Contact

Our Data Protection Officer reviews all privacy complaints and requests. Reach out via email at [email protected] or ask support to escalate your concern.

Privacy Questions You Probably Have

We've collected the privacy questions we hear most often from players in Indonesia. If your question isn't here, reach out to our support team—we're happy to explain our policies in detail.

Yes. Log into your account and go to Settings > Privacy & Data, or email [email protected] with your account email. We'll send you a complete data export within 48 hours. It includes your personal details, account history, deposits via DANA, OVO, GoPay and QRIS, game activity, and any support tickets you've opened.

No. We never sell your personal data or gaming activity to third parties. We share information only with payment processors (DANA, OVO, GoPay, QRIS) to process transactions and with government authorities if required by Indonesian law.

We retain your account data for seven years after closure to comply with Indonesian anti-money-laundering regulations. After seven years, we delete or anonymize your personal information. You can request early deletion by contacting our privacy officer at [email protected].

Our security system flags logins from new locations or devices automatically. If we detect suspicious activity—multiple failed withdrawals, rapid currency conversions, access from unfamiliar IP addresses—we notify you immediately and may temporarily lock your account to protect it.

We must track your account activity to detect fraud and comply with regulations. However, you can disable non-essential cookies and analytics in your Settings > Privacy & Security. Live game data and transaction logs remain for your protection and account verification.

Log into Settings > Account Details to update your email, phone and communication preferences instantly. For changes to your name or government ID, email [email protected] with a photo of your current ID; we'll verify and update your profile within 24 hours.

We store only the transaction reference, amount and timestamp for each deposit or withdrawal. Your actual payment app login credentials, PINs and account numbers are never stored on our servers. Payment processors keep that data on their own secure infrastructure.